Chrysler Canada

I took my truck to Stony Plain Chrysler to get my heat pad checked in the driver's seat. They told me that they were not repairable and it's $2,600.00 to replace the heat pads just for one seat , I went online and checked Mopar parts and found the parts for less than half the price.

They decided to honor that price. After that, they did the work. I metered the old heat pads when i got home and could not find any problems with them . I took them to a Chrysler dealer in Edmonton, and they could not find any problems with them and told me they in good working order , They ripped me off.

They also told me about a recall for my truck, and they did the recall work and screwed it up and told me that the cost would be $1,300.00 just to get my truck to run again and $3,000.00 to fix it properly. In the end, it cost me $3,900.00 to get my truck back. my truck ran perfectly before taking it to Stony Plain Chrysler . I'm retired and will stand in front of their store with 'crooks' and 'rip-off' signs forever.

Yesterday a friend of Curtis drove off the road and tried to run me over. I have proof: tire tracks on the sign I was holding. I called the police and filled a report on them . They are complete crooks.

Half the town knows about them now, and I will make sure that everybody knows about Stony Plain Chrysler in Stony Plain and Spruce grove . CROOKS ALL THE WAY

To whom it may concern,
Subject: URGENT: Request for Full Refund Due to Faulty Vehicle and Severe Negligence Ram Rebel 1500 (Purchased April 21, 2025)
My name is Sarbjit Gill, and I am writing to express my deep disappointment, emotional distress, and safety concerns regarding my recent purchase of a 2025 Ram Rebel 1500 from Langley Chrysler, BC, on April 21, 2025. This letter is not just about a vehicle; it's about the extreme hardship and fear I have endured as a single mother of three young children, who trusted your dealership to provide a safe and reliable vehicle, only to be let down in the most alarming ways.
After becoming a single mother, I was excited and hopeful about starting a new chapter for my family.

I traded in my 2019 Jeep Rubicon, which had only 40,000 km and was in excellent condition, because salesman Kyle assured me that the Ram Rebel 1500 was the best and safest choice for me and my kids. Trusting his words and assuming he had my best interests at heart, I made what I believed was a smart, reliable investment in a brand new $89,000 vehicle.
But that joy and excitement quickly turned into devastation.
The very day I brought the truck home, the engine light came on. I called the dealership immediately and was told not to worry and to wait until Kyle returned from vacation. This alone was unsettling, and how can a brand-new vehicle immediately show warning signs?

But things only got worse. Two days later, the truck began glitching again and the entire screen kept shutting off repeatedly while I was trying to start the vehicle. I had to restart the screen of the truck 15 times just to get it working again. To make things worse, the key fob completely stopped working, forcing me to manually open the truck.

This is not only unacceptable for a brand-new $89,000 vehicle.
On May 6th at 8:15 AM, my truck wouldn't start. It kept switching between run and off mode, the screen was glitching, the wipers wouldn't turn off, and the system was completely erratic. I was in shock and distressed, as I had to drop my kids at school and head to work. This is our only vehicle.
When I contacted Kyle, he showed zero empathy and just told me to call roadside assistance.

No concern. No support. Not even an apology. It took two hours for a tow truck to arrive, leaving me and my children stranded at home with no means of transportation.
Only after repeatedly begging did the dealership finally agree to give me a rental car.

This was not offered out of care or responsibility, and it came only after I was dismissed, ignored, and made to feel like my safety and inconvenience didn't matter at all. When I arrived at the dealership to collect the rental, I went straight to the staff to express my concerns, but again, no one cared. I waited in the dealership, desperate for answers, but no one gave me any update on my vehicle. Eventually, I was told to wait two hours while the truck was being 'diagnosed.' But when I returned, I was casually informed that the service department was on lunch and nothing had been done.

I had wasted my entire day, and not a single person showed any urgency, accountability, or basic human decency.
The following day, May 7, I returned to the dealership again, only to be told that the issue was just the battery and that they simply needed to recharge it. The team began making excuses, insisting the car was fine and completely ignoring the terrifying experience I had just gone through. When I tried to explain the severity of the situation and how unsafe I felt, Paul, the sales manager, dismissed my concerns entirely. He rushed me out of the dealership, brushed off my fear, and treated me like I was overreacting, as if a mother begging for the safety of her children in a brand-new $89,000 truck breaking down days after purchase was an exaggeration.
On May 10, while taking a left turn at an intersection, the truck stopped mid-turn and would not move.

My children and I were left frozen in fear as oncoming traffic approached. By some miracle, we were not hit. I was shaken to my core, and we could have been seriously injured or killed.
Later that same day, after a dental appointment, the truck failed again. The screen shut off, the vehicle would not start, and once again, I had to call roadside assistance.

It took over three hours for a tow truck to arrive, leaving my children and me stranded in the hot weather, empty parking lot with a dying phone. We had to pay for our own Uber to get home because the dealership was already closed.
When I returned to the dealership the next morning, I was shocked to see the truck simply sitting outside and no one had even called to confirm its arrival or check on our well-being.
I spoke with Mike Dares, who was dismissive, smirking through my serious concerns. Later, another salesman made vague remarks like it's probably just the battery. I told them this was not just a battery issue and this was a terrifying, life-threatening situation.

But once again, my concerns were dismissed, my feelings minimized, and I felt disrespected and invisible as a customer.
I was promised a high-quality, safe vehicle and a positive ownership experience. Instead, I received a defective truck, two extremely dangerous breakdowns, and abysmal customer service.
I am a hardworking single mother who trusted your dealership, put my faith and finances into this truck, and in return, I got fear, trauma, and complete emotional distress.
I no longer feel safe, and I have lost all trust in the Ram Rebel 1500 and in Langley Chrysler. You sold me a dangerously unreliable vehicle and failed to provide the care and support a customer, especially one in distress.
I am demanding a full refund for this purchase. I have lost: time, money, emotional security, trust in your dealership, and most importantly, a sense of safety for myself and my children.

The Ram Rebel has been in the hands of the dealership since May 10th and today is May 16. I've called numerous times to your head office and have a case agent who refuses to answer my calls. He is making every excuse in the book to not answer me back. He stated he would get back to me but still hasn't.

I have called over 15 times and have dates and times written down. I'm also in contact with FCA credit financial team.
This situation has caused extreme mental anguish, anxiety, and fear for my family's safety. I refuse to put my kids back in that vehicle again, knowing it has failed twice in two weeks, once in traffic and once in a remote parking lot.
If you truly value your customers and uphold your mission statement of customer satisfaction and providing a positive vehicle ownership experience, then prove it.

Make this right.
Please respond immediately with a resolution. I will not be ignored again.

Do not waste your money!! 2020 Jeep Wrangler has been nothing but issues.

The vehicle will now be painted for a second time due to rust issues around hinges, a known issue. They don't tell you that when you buy it! Class action lawsuit in the states, but in Canada their solution is to just throw more paint over it and think the rust just magically disappears. The rear defrost tab has broken off multiple times and the rear window has been replaced twice.

Leather seats ripped at the seams; both batteries went into a failed state. There is a leak coming out of my glove box when it rains. The extended warranty is an absolute joke. The dealerships I have worked with have been great, but dealing with FCA expect a long battle and having to fight for months, even up to a year.

They do not call back or follow up as promised. I went through roughly six case managers on the same issue, and each time I called back I had to re-explain the issue I was calling for. I had to look for their own service bulletins online and send them in regard to the rear defrost before magically something got done.

The vehicle is cheaply made; worst investment I have ever made. Once they have your money, they could care less about your issues.

What a ram2023 Ram 1500limited midnight edition purchased Aug/23
Asked how to use certain things or explain what it has and told me to google it. On test drive tailgate sensor went off.

Informed them and they said it was just from the dealer plate in it. Ok
then they failed to deliver it in specified date - informed me the entire computer system crashed at the bureau so was supposed to be next morning.. 4 hours late! And noticed the wireless charging wasnt working- they told me it was my phone (worked fine on my daughters wireless charging in her vehicle.
Days of random sensors going off, for no reason.

I shut the sensors off, and they still went off randomly.- sometimes slamming the brakes while I was driving. flashing brake brake
Day one had sensors go off, within a few days entire electronic system was malfunctioning. Cruise speed fluctuating up to 12km/h tps monitor constantly fluctuating psi . Entertainment-Music randomly changing every min-but station stayed the same, or music keeps switching for no reason.Or suddenly something playing at same time from different speaker!!!

OR NOTHINg wORKS, no buttons no music no anything suddenly like 10min later everything starts BLARING!
Air suspension has lifted on its own.. then wouldnt lower. Or running boards wont deploy, another time they wont retract!
Emailed with issues since next business day after delivery! And consistently since with more issues and malfunctioning equipment.
Brakes have skipped and malfunctioned.

Acceleration and shifting also malfunction .
Was in park with door open and while behind it suddenly realized it was going on its own towards pond! (Has feature where if door is open it will automatically put you in park) it has since driven regardless with the door open. 2-3 months old vehicle started shaking severely while driving, tried to get onto dealership-unsuccessfully- then few weeks later while still have issues with everything malfunctioning- and after going to oil change place to see if they could see what shaking was turns out the front rim was bent! 3month old truck!!

A few weeks later the tailgate cable snapped and broke!! The entire tailgate fell off breaking the harness, the rear camera and damaging body of vehicle again contact dealer and again didn't get me in
Jan 5 month old vehicle now and entire electric system malfunctioning, bent rim, broken tailgate, broken camera, uneven tire wear and traction issues still havent taken the vehicle in!!! Now the entire time im also trying to get the new truck in my o have the rubberized undercoating&rustproofing package applied which was purchased with the new vehicle .. still not in.

Duringvwaiting also got sent a POWERTrain trigger alert to service immediately emailed to me and they didnt respond Ben acknowledge it.
Also had tailgate sensor repeatedly going off saying it was open - always have to check as it has opened a few times while driving!.. going close to traffic to check vehicle numerous times is very scary.. so is a vehicle that does what it wants!! Set belt randomly tightens and wont release, or seat- ever so slightly adjusts to ware suddenly can barely reach pedal or see out rear window with mirror!

Screen would be all pixelated, or map wouldnt load. Sometimes Jo buttons work on screen or on steering wheel.. absolutely mind blowing
From purchase to 1st time in was
OVER 7MONTHS!!! Not only waiting, but repeatedly..

(about 6-8times) cancelled on regardless if I had already driven the 1.5 hrs to get there! Just rude, demeaning and disrespectful behaviour. A $140000 is what this truck cost me and I AM STULL TRYING TO GET IT FIXED!!!
3seperate times in shop over 77 days combined and have done nothing but lie and mislead me.. repeatedly telling me its fine no issues and that they drove it quite a distance, put it thru its paces and unable to recreate the issues!

after the 2 nd time .. still same.
all they had done was replace tire and tailgate straps. Apparently they finally applied the undercoating way last time limit to be valid (fine print said needs to be done prior to sale or within 90days of purchase and no- wasnt done forn7.5 months!! 2 months later had a panel acre in my tire.

While tire service was fixing it I noticed entire undercarriage was covered in rust!!! Seriously they literally had it until end march said it was applied, now long weekend July 1and its all rusted!! Try it I get anyone to help, no - not one person ever reached out.
as I hit 1 year and still trying to get issues fixed they always say they were waiting for a loaner vehicle then suddenly hit a year and told me I had to pay my own rental! Im paying almost $1369 month for a brand new truck..

8 years! An absolute lemon and safety hazard.. and now want me to pay for a rental vehicle while they pretend to fix mine..
Told me Im responsible for rental and that maybe I should go to a different dealer at this time truck also was issues 2 major safety recalls on it=electronic stability braking module and turn signal malfunction..
at 15000 km informed them that the rear right tire was wearing unevenly, same at 18000km its supposed to be equipped with anti skid rear differential.. yet try tire spins and leaves damage- skids and loses traction frequently especially if wet ..they ignored.

Repeatedly told them and eventually someone said oh when the and recall gets done it should help it. Was at wear bars by 30000km! They told me that its OE equipment and those tires arent as good as from a shop! ?

Pirrelli scorpions verde are supposed to be good tires.. also they said even wear.. how is it even wear whenRR is 2/32 on inside 3/32 edges and
RL is 4/32 fronts 5/32 6/32
Obviously uneven wear.. yet they told me there fine and again OE arent as good quality!
1st time in shop , was there for about 14 days and THE MILAGE KM IN AND KM OUT were the SAME!!

How did they drive it if odometer didnt change.
Also the way the worded things changed what was reality.
Mileage issues the last at different dealer dec3-Jan 24. Numerous pages of issues and so I asked specifically how far driven and what environments, speeds and so on- as some issues are more on highway speeds or after a while driving - gave me the specific route.. again odometer this time only changed by 8km. So a lie.

Stated things were fine and told me no codes.. closer look at papers and it says in some areas non related codes which now makes sense as I brought to an unrelated mechanic who ran codes after I got a SECOND POWERTRAIN trigger alert and it had 5 stores codes, radio, tailgate dam, rear sliding shelf and audio port or something like that..
now the shifting/acceleration is getting very bad some days shifts and wont go down or other days rom stay at 1.5 but speed goes way up
Lastvdealer called them out with odometer pics and fact that they lied and told me to leave and never come back!
This is the biggest regret ever!! I bought this truck due to medical reasons.
I was in a very serious accident that left me in hospital/rehab for almost 5 months, years of therapies and permanent disabilities and mobility issues.
I am sick of being taken advantage of and being treated like a 2nd class citizen !!
WANT MY MONEY BACK AND THIS GARBAGE GONE!!
I have a stack of documents, all communications and thousands of pictures and videos..

and yet still wont help. I am at a loss and dont know who to contact or what to do
DONOT DO IT

After a rain, I noticed my back seat was soaked in my 2019 Chrysler 300S. When the vehicle was brought to the dealership, they were great.

They had a company come in to help verify where the leak was coming from. This individual has seen this many times before... FCA's solution to this problem is that there is no fix... the only way to stop the leak permanently is to 'urethane it shut,' so I will never be able to use my sunroof again and will forever deal with water leaking into my car and the mold, mildew, and damage that will continue to happen...

This issue has apparently been around for years. Funny they don't advertise that when you buy it...

FCA should be disgusted by the products they sell and the solutions they put into place for issues like these... stop taking hard-working people's money and putting in cheaply made parts to pad your pockets more.

Since I got my jeep the screen gets super hot. I have mentioned it several times to be told its normal.

Then the screen showed a crack under the glass. The crack spread and now it calls people randomly, the latest being SOS more than 17 times in 3 minutes. Dealer said I must have used hand sanitizer on it. I did NOT.

I dont use on the car. I use approved cleaners only. I googled it, when they told me Id have to replace the stereo to find it was a common issue with 2018-19 jeeps WORLDWIDE. And jeep was replacing most of them.

Not here at my dealer. I have had a jeep of some kind for over 20 years. All with the same dealer. This will be my last time going to the jeep dealer of this is how little my 20 years of patronage is appreciated.

I will go to Toyota or Honda.

Both of which have better resale anyway. I am super disappointed in Chrysler.