Anique Fke

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Verified Reviewer
| map-marker Peace River, Alberta

Warranty info

Bought new Ram in 2019. A/C Had no A/C spring of 2020. They said there was a leak in a pressure switch. Then spring of 22 no cooling leak checked no leak found. Spring of 23 same thing. These they covered. Obviously the leak was never repaired. Now spring of 24 same thing. I basically told them where to look for a leak and walk found it. But sorry no warranty $805 something. I will repair it and recharge it myself. After buying five Rams I won't anymore.
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User's recommendation: Don't by a ram

Toolmaster1127

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Warranty sale

Chrysler Canada - Warranty sale
Chrysler Canada - Warranty sale - Image 2
Chrysler Canada - Warranty sale - Image 3
Updated by user Mar 17, 2024

It was in regards to Chryslers warranty not the one they sold me. Apparently Chrysler Canada has no control over their dealerships so they can do what ever they want as far as they are concerned

Original review Mar 06, 2024
The chrysler dealership in Coquitlam BC sold me a Sal warranty on a modified used car l bought from them knowing l couldn't use it. The mechanic said the first question they ask is the car modified.
View full review
Loss:
$4000
Cons:
  • Also sold me car with a blown engine kept it for months

Preferred solution: Full refund

User's recommendation: Don't trust your dealerships. They will sell you stuff you can't use and they know it

Shelby H Dpa

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Verified Reviewer
| map-marker Calgary, Alberta

The worst experience i have ever had!

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Chrysler Canada - The worst experience i have ever had!
Chrysler Canada - The worst experience i have ever had! - Image 2
Chrysler Canada - The worst experience i have ever had! - Image 3
Original review Jul 27, 2023

I would like for chrysler canada to be aware of the terrible customer service and experience i had at renfrew chrysler, in calgary alberta. I purchased a 2015 BMW X1 from a salesman named Ken, and went back and forth to make a deal on the purchase for a couple of weeks.

We finally agreed on the deal, and upon delivery of the BMW, the entire deal was different than what i had agreed to, and everything that was supposed to be included was not. The total cost of the car was $1959 higher, the bi weekly payments were $22 higher, and the interest rate was 3.9% higher. When i pointed out the incorrect numbers, he tried arguing with me that i was wrong, until i pulled up a screenshot of the listing online. He then said "oh you are right.

The numbers on the lender papers is correct and ours is wrong, this is on us, we will fix it." He also did not include the winter tires i was promised, forgot the second key, and did not bring a cash difference cheque we agreed to as part of the deal. He gave me his word, in writing that everything would be fixed by the morning and agreed that all of these were mistakes, and left me with the BMW and took my acura as the trade in. I then went back in my email and notice that 7 pages of the electronic documents sent to me from the lender were missing. The next morning, after telling him how uncomfortable i felt with all of the mistakes, i recieved a call from admin, who had no idea what the price was of the car and made up a random number and excuses that did not line up, as to why everything was different.

Ken was trying to get me to accept another cash difference to make up for the incorrect bi weekly payments, which I refused. I was clear i didnt want that number coming out of my account, and a cash difference doesnt make up for the interest and taxes i have to pay on these numbers. I also found that in Feb 2023, this dealership was on the news to apologize for pushing "cash back rent subsidies" in "urgent" letters that they sent out to customers. What's with all this cash back nonsense?

I then no longer received any communication with the salesman, ken. The following evening, I recieved a phone call from a different salesman, Mark, asking me to come pick up the cash back cheque and second key in calgary. I never agreed to this cheque and the contract was still never even fixed, so i said no. Not to mention, this dealership is over an hour from my home, and the whole point of the delivery was to be convenient for me as the customer.

Yet ken showed up with nothing promised and the wrong contract, so now i had to go out of my way to their dealership. After 72 hours of nothing being resolved, i then reached out to the manager. The manager, shawn, was apologetic and revised the contract. He said he ripped up my old one, as i was correct that everything was wrong.

He then offered to fix the contract to the original deal, increase my trade value from $7500 to $10,500, include winters and cover the loaner car and installment, and increase the cash back offer from ken, from $950 to $1500. He then said he would cover the $1000 down payment. That sounded great at first, until i realized that the positive value from the new trade in ($2500) had to be put on the loan for the loan to be "accepted", and there was never any down payment in the original contract, so really - this was not a favor at all. My loan was already accepted and the contract wasnt changing, except for the correct total cost being amended.

I already had the car in my possesion, but now theres new conditions on the loan? Something didnt feel right... i was working at this time, and noticed i had a missed call. I work with client's doing personal services so i cannot take calls while working.

I then recieved a large text from shawn, telling me that he was "leaving work in 30 minutes so if i want to proceed he needs to know because he is on a short time line and going on vacation the following day". This immediately felt like a red flag to me, as i was trying to fix this issue for 72 hours, but now couldnt have more than 30 minutes to think about if i wanted to accept this new deal? Why was i being pressured after the mess i was already dealing with, and while i was working? I told him i do not accept this, and he shouldnt be pressuring me.

The company had even asked me for a review twice before i even recieved the car. He said we could then cancel the deal and return the BMW and get my Acura back. My Acura was then delivered back to me. I went through 2 weeks of an entire deal to only have the new car for 3 days, because this dealership tried scamming me, was careless, negligent, and slimy.

I now have to completely restart my search for a new vehicle and feel nothing but stress and anxiety because i feel like i wont be able to trust a dealership again. This reflects so terribly on Chysler, and i will avoid this name for as long as i am searching for a vehicle.

This was the most disappointing, insulting experience i have ever been through, and this is not my first tine purchasing a car. All of my excitement about this process has been ruined!

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Cons:
  • Careless
  • Misleading
  • Liars
Resolved
Kyle K Azp

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Verified Reviewer
| map-marker Orangeville, Ontario

Resolved: Massive Discrepancies From Quotation To Final Bill of Sale and MSRP

Updated by user Jan 28, 2024

Company fixed the issue and I have been provided with apology. Apparently message to long and people should heed my warning.

Apologies told I was right and discount. It would have been worse if I didn't have text, documents and voice recordings. The threat of ombudsman, media and court.

A manager was fired. Stealerships is a very real thing.

Original review Jan 19, 2024
Hello, I just wanted to reach out and let you know that we have some major concerns and massive price discrepancies with hidden costs going on from the quote that was agreed upon to the final legal binding document bill of sale and MSRP. I'm probably pretty certain that your not aware and wanted to bring it to your attention before I take this any further.

Do you know the game " find the differences " ? Cause I'm going to send you a few documents and not one is a like. I'd also like to apologize that I get a discount, I didn't realize I'd be targeted for " Stealerships " because of it. I'd also like to add I made the deal ten ( 10 ) months ago.

I purchased a 2023 and wasn't told I'd be waiting almost a year to receive a lie cough* sorry I mean a 2024 with the excuse a 2024 is more than a 2023. That's nice and all but not what I purchased and not what I agreed to either. I have some land in Florida for sale if you'd like to purchase it ? If we are playing that kind of game.

I know what's going on and you can clearly see it cause it's very obvious. Let's not mention it's brand new and has driver side damage. But I'd guess that's beside point. I was also very respectful and patient waiting for the vehicle.

Let's also not kid ourselves here we all know that the vehicles are sitting on storage lots purposely locked up even though customers have been waiting months to get their vehicles. It's to game the number of sales to show Q1 profits for the next year. High risk with over performance; necessary resources for 2024 budget won't have the outcome required if over performance is achieved for the previous year 2023. It's kind of convenient clock ticks midnight 2024 rolls around and oh look the vehicle is here and ready for pick up!

But I have a recall for the truck which I received a month prior. I work in international transportation. I'd like to resolve this issue and I'm at the point where I'd just rather not deal with your dealership'S' and get my deposit back. If not I guess ombudsman, news media and lawyers are the next step but I'd rather not go that direction if things are dealt with professionally.

I see why I always dealt with Williamsons Uxbridge ( Kevin ) I never got ... around. Brad seems *** bent he'd rather lose the sale of a 100k vehicle than work out the issue. The only person in the entire dealings that seemed to remotely even care and was pleasant to deal with was Derek.

It's nice to see business is so good that they would rather lose the deal through ignorance.
Thank you very much for your time, God Bless
See attached* keep in mind interest and warranty were reduced and like in my text conversation the first bill of sale was even supposed to be fixed and reduced to match / reflect the quote I received, but quite the opposite happened. I'm also paying for insurance on a vehicle that technically isn't even mine atm.
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Loss:
$20000

Preferred solution: All of the above

User's recommendation: Dot your I's and cross your T's. This was my email exchange with the owner of a Dodge Chrysler Dealership

Resolved
Kimberly J Lbe

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Verified Reviewer

Resolved: Warranty part replacement

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Updated by user Feb 29, 2024

Company fixed the issue and I have been provided with apology. Spoke with Joyce from Chrysler Canada, she had the part expedited and I take my vehicle in tomorrow to have it installed

Original review Feb 13, 2024
I have been waiting months for a clockspring to be replaced in my steering wheel of my Jeep wrangler, and have been told that ths cant be expedited as the parts are being made. This is a severe safety issue as currently my horn doesnt work and my air bag will not deploy in an accident. I am able to get a clockspring from the mopar.ca site in about a weeks time, but have been told that I will have to wait until who knows when for a warranty part. If its available why am I having to wait for a different one?
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Preferred solution: I just want my part replaced so I am safe on the road

User's recommendation: Be wary of warranty work

Geofrey C Anz

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Verified Buyer

Waiting for a front bumper almos 3 moths

Chrysler Canada - Waiting for a front bumper almos 3 moths
Chrysler Canada - Waiting for a front bumper almos 3 moths - Image 2
Chrysler Canada - Waiting for a front bumper almos 3 moths - Image 3
My wife and my 3 kids they accident last Dec 28 2023 Until now its March now no fixe yet the reason they waiting the parts front bumper they said no available in the market
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Loss:
$2500

Preferred solution: To pay May rent car while waiting the parts

User's recommendation: Not good

Sarina M Svv

Unexusable bad service from Chrysler Canada

After almost dying on the freeway due to a faulty PTU issue (only 40k on the vehicle); towed to Dealership only to have them tell me they couldn't find anything wrong and to take the vehicle home; my husband drove it home because I wasn't going to drive a broken vehicle only to have it break down on the way home. My vehicle has now been parked at the dealership for 4m.

There has been two supplier changes and parts on back order with no ETA date. The part is available in BC, but because its not from 'their' supplier, they wont warranty the part. NO help from Chrysler Canada. Have call everyday (on purpose) in hopes that my Case Manager will call me back.

Nope! No call back. When I ask the Chrysler agent to speak to a supervisor, the answer is always, "I'm sorry, there are no supervisors available.' When I ask for a new case manager, "I'm sorry, you'll have to work with the case manager assigned to you." When I ask is there anyone else I can speak to about this, "I'm sorry, you'll have to wait for the Case Manager to call you back." I have always owned Jeep. I will NEVER buy from Chrysler again.

They are negligent of life safety and willfully and knowingly inducing harm on their customers. They need to be held accountable!

View full review
Loss:
$20

Preferred solution: Full refund

User's recommendation: Don't by from Chrysler

James K Kdw

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Verified Buyer
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Verified Reviewer

Um l have nothing better to do but wake ppl up

Chrysler Canada - Um l have nothing better to do but wake ppl up

After several dealerships to find parts for my classic custom 1986 b250 and being told sorry we have no listing for this decade old Van, after looking countless hours for soulutions, Mopar.ca. was suggested

I did not only find old part #, l found updated part #, l immediately call dealer quote part #, Surprise the part was in stock.

Someone needs to wake up, get in the information age a dealer has parts on the self, meanwhille

Dealerships "have no listing" 40 years a mechanic this Is a new low in customer service, l hope this helps less skilled parts hunters (Dodge staff, lol) that bs cost a lot of money, the dealership return trip again was 700km, my cost $200 and a day with no pay thanks dodge (joking)

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Loss:
$300
Pros:
  • Run around
Cons:
  • Yes it is a run around parts were in stock too
Devin B Evc

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Verified Reviewer
| map-marker Logan Lake, British Columbia

Run around on back ordered parta

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We own a 2021 jeep grand cherokee L purchased brand new. I will start with the dealership has been nothing buslt amazing. Their hands are tied with chrysler. Our rear struts decided to go at 30,000km back in June. Still waiting on these back ordered parts. We now are driving and bouncing around like a bus. And a wild wobble at 100km/h I have called customer care numerous times. Been hung up on, and absolutely nothing getting done. I do not and will not recommend chrysler to anyone.
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User's recommendation: Do not purchase if you want the run around or a working vehicle.

Jared C Lpq

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Verified Reviewer
| map-marker Richmond, British Columbia

Glowplug

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Updated by user Oct 16, 2023

I contacted the GM and he had no desire to "make a customer happy" as stated in a response from my google review. He only gave me examples on things his mechanics break that we as consumers should have to pay for, and when i asked again if i should have to pay for...

Original review Sep 08, 2023
The great west chrysler horror story...
So i took my truck in for an electronic control issue, as well as a new glow plug. They were told that i cleaned the throttle body and cleaned the sensor and the light still came on.

They were happy to hear this news as all they had to do was reset it so it went into relearn mode, and that would cost me around 500 dollars. However the glowplug was on back order and i could either wait for it or i could get 6 aftermarket ones and have them installed but i run the risk of some of them breaking off so we recommend waiting for the back order one. So of course i sait id wait for that one. 2 weeks came and i got a message stating my glow plug was in i said good, because my electronic throttle control light is still coming on, and NOW my exhaust system has gone into regen mode 8 times since i left your dealership(diesel engine).

The secretary made the note. So i bring the truck back to the service bay, i should say my girlfriend brought it in i was working. Anyway, it was brought in about 11:30 am and was told it should be ready that day, secretary calls saying we want to soak the glow plug until tomorrow, no problem wait until next day.. oh i forgot to mention 300 dollars for glow plug and 900 for a 4x4 service to drain my fluids..

anyway, next day comes! Not a word from anyone at the dealership. Ok ill call the next day but that was weird, next day comes and i call the secretary and ask her why noone called, she didnt know, but the glow plug is still soaking. So i asked if any of the other things had been done while this was soaking.

She says they wanted to do the hard part first, and i said it was soaking couldnt they have done the other stuff while this thing was soaking. She could not give me an answer. Weird again. I get a text message 2 hours later from the secretary telling me she has bad news.

It looks like your going to need a new cylinder head and i will send you the quote. I asked. Why! She texts me that the glow plug just spins, and sends me the quote...

EIGHT THOUSAND SIX HUNDRED DOLLARS!
Whaaat
So heres where it gets tricky.
I said to her sounds like u broke it, she says you were warned of the risks, i said no i wasnt. I was only warned about the risks of buying the 6 aftermarket glow plugs. She sends me a text of a prior message that was sent from her stating the risks of the aftermarket glowplugs
Weird. And says again see it says there you were warned..

whaaat!? I told her i would not pay for something you guys broke. Once again u were warned. I told her again and also said are you going to try to come to some sort of resolution.

She says, thats the quote. So i said. So nothing? You want me to pay for something you guys broke.

I told her to have my truck ready by the end of the day, and have your service manager give me a call. So i reviewed my texts and saw there was a number to call if i wasnt satisfied with something. I tried to call it no answer of course. i believed it to be the service manager, so i emailed him giving him a chance to fix this mess.

He finally gives me a call back, but not only is it him he has the foreman and the mechanic on speaker phone with him, sounds like an unfair advantage like a scared bully who needs his minions with him to gang up on me. So i asked him if he expected me to pay 8000 dollars for something they broke he started going off about how it wasnt broken it was stripped. i started getting upset and told him he was a fool if he thinks im going to pay for something i didnt do and to have my truck ready by the end of the day and hung up. My Girlfriend picks up the truck, and now the etc light is on my truck is no smokeing and im afraid to drive it to cause more damage.

these people have ruined my truck and i will not stop sharing my story until its rectified. if anyone reading this has any advice on how to proceed or knows anyone in the news please DM me
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Preferred solution: Full refund

Bayden Nit

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Verified Reviewer

Deplorable Service

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Where do I begin, let me preface this rant by mentioning I have been a licenced technician since 1988 and still work in the industry as a Manager of Warranty and Technical Support for an automotive climate control company so I know a thing or two about what Im about to say. I have also owned many vehicles of several OEMs in my past 40 years and have never experienced the unreliability and absolute disregard for customer care as I have with this FCA product.

I purchased a new 18 Compass from Richmond Hill Chrysler which was my first mistake, I ordered a pre delivery installed trailer hitch, before I drove the vehicle off the lot, I found the lights were not working as intended so advised my Salesperson I would not accept the vehicle until it was working properly.

He was not happy but agreed to get someone look at it, when the could not quickly determine the issue, they told me I would have to make a service appointment and return. After explaining to them that the vehicle was not mine yet as I hadnt accepted it, they had four techs working on it to find the problem. After about an hour the corrected the damaged wiring harness and sent me on my way.

It wasnt long after that before I noticed my rear licence plate and rear window completed covered in soot, I checked the oil level and found it was down a liter, I thought the possibly left it low during the PDI so topped it up and continued. It didnt take long for my oil light to come on and cover the rear with soot again.

I brought it back to R/Hill Chrysler only to have the service manager Paul (who has thankfully left) try to convince me that oil evaporates. After vehemently arguing with him that oil does not evaporate but admittedly is designed to burn a slight amount past the rings, the 1 liter per 1000k was more than the disclaimer put out by FCA. At that point he insisted we perform an oil consumption test having me return to the dealer every 1000k to check the level. Although I already know it was beyond the allowable limits, I respected that he needed to follow procedures.

After the second visit I suggested we had enough data to confirm we were beyond the limit and he should pull a spark plug and insert a borescope to check the condition of the cylinder walls. He advised he could not do basic diagnostics without approval from FCA tech line.

As we continued the charade of the oil consumption test, it was consistently down 1 liter every 1000k, I know this because I was standing beside him as they checked. The one time I was not present, he claimed they used .3 liters. Furthermore, he stated that he was losing money on the oil and should charge me for it.

I cant make this stuff up. Eventually they received approval to inspect the cylinders and confirmed what I already suspected, then authorized a new engine. To their credit, they had me in a courtesy vehicle the same hour.

Fast forward a month later and ¾ tank less of fuel, they give me my vehicle back, I immediately notice oil drops in my driveway and return to the dealer. They raise the vehicle, spray down the oil spill and wipe dry, then they claim there is no leak.

I explained that the drops in my driveway say different. After some convincing they finally ran the vehicle on the hoist and found a leak from the PTU (transfer box), you guessed it, they cracked my PTU when replacing the engine and trying to give it back to me hoping I would not notice. Again, within an hour I was in a courtesy car.

Not long after that I noticed a very hard bang under normal driving conditions at the 4-5 upshift somewhere around 50kph. There was also a noticeable humming noisy under normal coasting.

I have lost count how many times I had complained about this and always received the dreaded NTF, I decided to take it to at least 4 other dealers hoping they would at least road test the vehicle to confirm my complaint, no such luck. I implored them to check the condition of the transmission fluid and they would probably find it was burnt, I was repeatedly told that if I wanted the oil checked I would have to pay for that! This is when I decided to contact the FCA Customer Care dept, unfortunately Case Manager Aaron was assigned to my case (8450****), after several standard responses, he also confirmed that this would be a customer pay repair. With my warranty clock ticking down, I decided to bite the bullet and pay for the oil inspection.

I took the vehicle to Seven View Chrysler where Domenic was exceptional, he had his tech actually road test the vehicle and confirm the complaint, he also dropped the oil and confirmed it was burnt.

He could not put me in a courtesy car as the DSM had to approve it and since I hadnt purchased the extra service contract when I purchased the vehicle I was out of luck, I contacted Aaron who of course didnt even bother to respond to me. After a week, Domenic called me to inform me that the DSM had approved 10 day. Here we are in week 3 and I am again finding myself walking since the parts are delayed. Once again I tried calling Aaron but once again no response.

When I called trying to escalate his poor conduct, I was told by his colleague that they would not provide me his managers name.

When I emailed Aaron again asking for his managers name he would not provide it either.

The last thing I would like to warn you of is if you require major component replacement such as a transmission, FCA will install a REBUILT unit, not a new one.

Do yourselves a favor and steer clear of these money hungry pirates who are happy to take your money upon sale then throw you to the wolves once they have it.

Much better value for your money elsewhere. Case 8450****

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User's recommendation: shop elsewhere

Brad H Zxu

Terrible customer service

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In the last 10 years I have bought 4 brand new ram trucks. Last Nov I bought a brand new Jeep Willys at Langley Chrysler.

I was recently in a minor fender bender and need a new rear bumper. I have an insurance claim and am only trying to get my vehicles bumper fixed. When I call them Langley Chrysler I got passed back and forth between multiple departments, and then they put me through to an outside body shop contractor. When I told the person on the phone there is no other damage to the vehicle except the corner of the bumper, I was told I MUST bring the vehicle in so they can look at it.

I work 70 to 80 hours per week and can only attend on the weekends.To my utter amazement they do not work on the weekend and I will have to take time off work to bring the vehicle in, and then more time off when they can fix the vehicle.

So this is whats passes as customer service? In todays day and age it is impossible to get anything done on the weekend? The best part was the snotty attitude from the body shop.They were incredulous that I had the gall to ask if they work weekends, and they were very dismissive of my concerns. Then when I call back to the dealership and ask to be put through to a manager, they forward me and the call rings and rings, get picked up 3 times and then put back on hold without even saying anything.

This seems to show that Chrysler Canada does not care at all about customer loyalty. I will get this fixed and then am selling the vehicl and will by a ford truck.

View full review
Cons:
  • Crap customer service

Preferred solution: My vehicle fixed so I can sell and run like *** away form Chrysler products

User's recommendation: Do not buyany Dodge Jeep Chrysler products.

1 comment
Guest

You can’t fault the guy for not being open on weekends. It’s also not fair to complain about the maintenance dept at the dealership. Most do not do any auto body/collision work.

Dan A Paf

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Verified Reviewer

Got Scammed by Murray dodge in okotoks.

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This dealership is like all the rest. They only care about getting your money. I wouldnt recommend Logan Murray dealership to my worst enemy. Please people. Go to chev dealership they will validate the warranty instead of delaying until your over your km. Then tell you all of a sudden its a life or death problem and needs to be fixed. Then call you a few times a year to offer you 10-20 grand under market value for you vehicle. Lmao. Buyer beware about Murray okotoks.
View full review
Loss:
$2400
Pros:
  • Still thinking about it
Cons:
  • Too many

Preferred solution: Apology

User's recommendation: Go to gmc.

Leslie M Otj

Getting the gears from local ram dealer on warranty repair

Truck overheated. I pulled over , seen antifreeze all over engine. I checked my hoses and looked good. I opened rad cap to check levels. Replace cap. Dealer said cap was loose so warranty is void and a system pressure test is $380 plus tax
View full review
Loss:
$450

Preferred solution: Full refund

Lina B Ojc

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Verified Reviewer
| map-marker Mississauga, Ontario

3500 Promaster RAM, 2019

Case #8802****

Chrysler Canada

Ontario

TO WHOM IT MAY CONCERN:

In addition to the email below and our conversation yesterday, I would like to provide more details and clarification on the Misfire code.

On Thursday, September 7, our vehicle 3500 Promaster RAM VIN NUMBER 3C6URVJG5KE541658 displayed a service engine light on the screen. On Tuesday, September 12, the Promaster was dropped off at Milton Chrysler for inspection.

On Thursday, September 22, the dealer called us to request authorization for repairs, they told us that a Misfire code was found and parts required replacement, the ETA for the parts was bout 2-3 weeks. We authorized to proceed with repairs. At the same time, we asked if the vehicle could be used while we waited for parts and the dealer said it was fine. So, we picked up the vehicle on Saturday, September 23.

We drove the vehicle for two weeks, then on Friday, October 6th, the engine died on the 400 highway.

I need clarification on the following: How could a vehicle that was periodically serviced by authorized Chrysler dealers have a dead engine on the highway, this could not be preventive?

And with the Misfire code, was the vehicle okay to drive, was there no risk of seriously damaged the engine? Please advise.

Note:

As of to date, TEAM Chrysler is working on replacing the damaged engine with 2-3 weeks ETA and approximately cost of $18,000 plus taxes.

View full review
Loss:
$18
Pros:
  • Amazing coverage
Cons:
  • Commercial vehicles assistance

Preferred solution: Price reduction

Jeff P Jeu

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Verified Reviewer
| map-marker Mississauga, Ontario

Waiting for part since July

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Updated by user Dec 28, 2023

It is now December 28, 2023 and I am still waiting for the part. The expected date has gone from November to January and now sits at February 26, 2024. Since my review I was contacted by someone who was willing to listen to me once and sent me an email apologizing and...

Original review Nov 16, 2023
I have been waiting for a long block or an engine since July/23 for a Dodge Ram Promaster 2500 Diesel. The date keeps getting pushed back and when I try to reach my case manager I never get a call back.

When I speak to the customer service reps the only answer I can get is all we can do is send her a message. This is a wheelchair accessible vehicle that I need back on the road and Chrysler customer service will do nothing.

I actually got some information of what they should be doing when someone from Chrysler Canada called me as my phone number was on someone elses file and he was actually very helpful. Unfortunately he cannot do anything for me and my case manage will not actually call me to discuss the next step.
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Loss:
$40000
Pros:
  • Price of the vehicle is reasonable
Cons:
  • Quality of diesel ram promaster is very poor
  • There is no support from head office as you cannot reach anyone

Preferred solution: The part that I have been waiting for since July and there undertaking all repairs that stem from the vehicle sitting for so long at no cost

User's recommendation: If you choose to buy a Chrysler product, be prepared that if you need help from anyone past the dealer, it is not available.

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Related Companies

Stellantis, Chrysler, Jeep, Dodge, Chrysler Capital

Summary

Chrysler Canada is recognized as the official dealer of this brand in Canada. It unites such vehicle manufacturers as RAM, Fiat, Jeep and Dodge. You can learn lots of information after visiting each of pages which describe mentioned brands. The company pays much attention to the media presence and advertising. That is why you can find it in major social networks like Facebook and Twitter and read about its activities in other sources. Besides, business representatives are also invited for cooperation with Chrysler Canada. In order to learn more information you can ask for a brochure, request a quote or sign up for the newsletter.

Chrysler Canada reviews and complaints

Chrysler Canada is ranked 765 out of 3230 in Dealers category

Area Served

Canada, Worldwide

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