Gilles Esn

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Verified Reviewer
| map-marker Blenheim, Ontario

2022 dodge ram h 2500 waiting now 1 month 2 week for engine contrôler module no delivery date

They said to fix the pick up tree been a lot of issues with the exhaust black & check engine light almost steady

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Pierre D Qoi

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Lease

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Contains 1 confidential file for company representatives

I leased a Jeep Wrangler from Town Chrysler in Miramichi, New Brunswick. Now that my lease is over, they are telling me I can't bring it back.

I either have to buy it or sell it to them. If I sell it to them, I would have to pay $10,000 of my own money. The Jeep is 11,000km under mileage and is in mint condition. The lease was made with W-S Leasing.

I just found this out about three weeks ago; I was never informed on the day of purchase. So, I think they're running a dishonest business.

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Loss:
$10000
Pros:
  • Good vehicles
Cons:
  • No explanation and dirty business

Preferred solution: Full refund

User's recommendation: Never deal with Chrysler

Pierre D Qoi

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Verified Reviewer
| map-marker Winnipeg, Manitoba

Lease vehicle

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Contains 1 confidential file for company representatives

I leased a jeep wrangler from town Chrysler in miramichi new-Brunswick and the lease is done January 6 and they gave me a lease with w-s leasing now that I have to bring the jeep back Im told I cant bring it back I either have to buy it or sell it to them and to sell it I have to pay them around 10 000$ out of my money the jeep is 11 000km under the km allowed so I think its dirty business was never told this till about 3 weeks agao

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User's recommendation: Never buy a Chrysler

Latina Dgo

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Verified Reviewer
| map-marker Levis, Quebec

Bris freins

Chrysler Canada - Bris freins

Bonjour,

J'ai effectué un changement de freins avant sur mon Dodge Grand caravan 2018 (ID: 2C4RDGEGXJR263775) . Lors de la réparation, le mécanicien s'est rendu compte d'une perte d'huile à freins.

Lorsqu'il a retirer les pièces, il s'est rendu compte qu'un piston de caliper était fendu. J'aimerais savoir que devons-nous faire à présent,

Merci

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EMAD F Ffv

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Verified Reviewer

Fill a complaint

I have an issue with my adaptive cruise control. It took me five visits to try and resolve this issue, but without any success. My last visit was yesterday, 28/11/2024. They asked me to leave the car from 7:30 a.m. until the end of the day at 5:00 p.m. to carry out the necessary inspection. However, at the end of the day when I went to pick up the car, the woman at the service reception seemed very stressed and complained about how busy she was. They didn't have time to inspect my car and identify the issue because it remains unclear. She said it was a rainy day and she couldn't use the expensive machine, which costs thousands of dollars, to diagnose my car's problem.

Finally, she told me in a rather insulting and hurtful manner that I should not come here and should go to another dealer instead. The agent's unprofessional behavior negatively impacted my experience as a customer. This type of behavior is unacceptable and needs immediate attention so that such experiences are not repeated with other customers.

I urgently request that you take the necessary steps to investigate this complaint and implement appropriate measures to ensure respectful and professional customer service in the future. I expect to receive a response from you as soon as possible outlining the steps you will take to address this matter.

Thank you for your understanding and prompt response to this complaint.

Emad Felestine

emadasedrak@***.com

514 996 ****

The dealer is Chrysler Duclos

5055 Boul Cousineau

St Hubert

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Preferred solution: Apology and fixe the issue

craig s Gqh

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Verified Reviewer

Very poor customer service

I have a 2023 Ram Rebel with a burning rubber smell in the truck. The dealer and FCA are aware of the problem, and I was told to live with it because the truck has no codes.

The customer service has to be the most poor I have ever received. As a long time Ram owner, it will be my last.

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Loss:
$50000

Preferred solution: A truck that has no smell when I drive it

User's recommendation: Never purchase a dodge product if you want customer service

Trev H Dzo

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Verified Reviewer
| map-marker Kindersley, Saskatchewan

I bought a vehicle and it broke down. Yes it is on warranty but they don't supply a loaner and I'm stuck paying for a rental car that's costing me a arm and a leg.. I really hope you guys pay for this

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Original review updated Dec 15, 2024

Chrysler people said I was going to get a case worker, but nobody ever called me back. They said they would call in 24 hours and nothing. Thanks for the support, Chrysler.This was in Humboldt, Sask NOT Kindersley.

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Loss:
$3500
Pros:
  • Pros is i love dodge trucks and cars
Cons:
  • Give warranty but if i payed for a truck to be reliable and drive then y expect me go two months without a truck

Preferred solution: Full refund

User's recommendation: No body able to help me out.

Jazalyn Uaj

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Verified Reviewer

I want to import my 2016 Jeep Grand Cherokee...

I want to import my 2016 Jeep Grand Cherokee Limited into the United States. I have been told by US Customs that I need to obtain a Certificate of Compliance form Chrysler Canada indicating that the vehicle is compliant with US DOT and EPA requirements.

How do I obtain this certificate? Thanks for your assistance.

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Kelly J Upb

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Verified Reviewer

Constant problems with my 2019 Jeep Cherokee

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I have had several problems with this Jeep since I bought it. Many different things had to be repaired while it was under warranty.

Since then I have had to take it in constantly. I called and got a case number but no one has called me back.

Every time I call them they say someone will return my call and they dont. Absolutely terrible company to deal with, dont buy from them.

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Preferred solution: Chrysler to compensate us for this nightmare of a car.

User's recommendation: Don’t buy from them!

Resolved
Dezirae Ime

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Verified Reviewer
| map-marker Essex, Ontario

Resolved: Oil change

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Updated by user Nov 16, 2024

Company fixed the issue and I have been provided with apology. Is a dealer issue.Not resolved yet.

Original review Oct 17, 2024

As a 4 time jeep owner, I expected better results. Not happy to have a 4 month old vehicle with the engine changed.

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Hubert G Kkl

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Verified Reviewer
| map-marker Englehart, Ontario

Slow warranty coverage

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Updated by user Nov 03, 2024

Mostly good until this happened. This is unexceptable I feel. Should have been resolved in a week or 2 at least

Original review Oct 30, 2024

On September 18th, I received a puncture on one of my tires, approximately 20000 km on the tire. I have the road hazard warranty on my 2023 Ram. However, apparently there was an issue submitting the paperwork on the dealer's end. I was told by the dealer that they would fix the issue and get the tire replaced. It is now 5 weeks later, and I still have not received anything. The dealer is located in New Liskeard, Ontario. I am losing interest in this dealer for any future purchases and I feel that this is taking way too long to resolve. My next course of action will be to contact OMVIC or the Better Business Bureau.

Regards,

Hubert Groulx

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Anonymous
map-marker Chelmsford, Ontario

Dealership issues

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Updated by user Dec 26, 2024

I have to fight them to fix stuff proper and they still can’t do that now my jeeps sitting with no 4x4 and no radio iv tried calling no call backs or anything

Original review Dec 15, 2024

So iv had my 2020 gladiator in at laurention crysler in Sudbury multiple times for electrical I picked it up last night now my radio is stuck on update and will not power down and my dash lights up like Christmas tree I dont know what else to do every time I get it back its worse then when I drop it off

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User's recommendation: Never buy front these guys or let them work on your stuff

Anonymous
map-marker Toronto, Ontario

I bought a brand new truck. I’ve had issues with it the day. I drove it off the lot no help from Chrysler Canada service department nothing.

The paint on the vehicle was terrible. It had to go to the shop four different times and this started the same week I bought the vehicle.

I contact the customer service department and they do absolutely nothing for me. I end up getting four or five different case workers they absolutely do not help. They say theyll call you back.

Never call you back, wait on hold for hours at a time to try to figure something out absolutely no help. It has been eight months now and I am getting no help from Chrysler Canada the worst decision Ive ever made in purchasing a vehicle from Chrysler Canada.

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User's recommendation: Do not buy a Chrysler worst experience of my life

Larry S Rlq

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Verified Reviewer
| map-marker San Luis Obispo, California

Got back to us promptly

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We were in California when we had a problem with our Jeep 4xe battery and had to take it to a local dealership. Chrysler Canada contacted them and made sure they were taking care of it.

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Zane G Aue

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Verified Reviewer

Bottom of sliding doors rusting.

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I have a 2021 Chrysler Pacifica. Both sliding doors started rusting at the bottoms at 48,000 km, only 3 years old.

I was told to take it to a body shop for pictures. I waited 4 months and could not get any answers. I was told to go back to the body shop again, only to be told that the warranty claim was denied because it was over 3 years. This is a garbage company with no support.

It's my first and last time with a Chrysler product. I'm surprised they are still in business. My father-in-law has a 10-year-old Toyota which started to rust.

The vehicle was fully repainted at no charge and he was given a rental to drive. Now that's true product support.

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Cons:
  • No product support

Preferred solution: Warranty

User's recommendation: Stay away from Chrysler, read all the negative reviews online. Wish I had.

Di H Kkg

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Verified Reviewer
| map-marker Mississauga, Ontario

Disappointed In Chrysler Canada

Disappointed In Chrysler Canada
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Disappointed In Chrysler Canada - Image 3

Chrysler Canada, I am a senior on a limited income. I have always owned Toyotas or Fords, and I have never had engine problems, even with high mileage.

However, I bought a 2017 Jeep Wrangler Unlimited Sahara V6 3.6L 3604CC 220CID VIN G. The VIN is 1C4BJWEG1HL538294, and the odometer currently shows 176516. I only use gas from Shell or Esso, never any low-quality fuel. On June 12, 2024, my engine light started to flash, and my Jeep wasn't running smoothly.

I called my garage, Car-O-Practor (613-838-****), whom I have been using for over 15 years, and immediately took my Jeep there. I didn't have my Jeep from June 12 until July 2, when I picked it up. The fuel injector needed to be replaced. The total for parts was $2,494.98, and labour was $1,365.95, making the total amount paid $4,405.58.

Due to a faulty fuel injection, the module, engine controller, was $1,396.93. From what I understand, I had to wait three weeks for parts, and I wonder why. The worst part of this whole Jeep fiasco is that when I picked up my Jeep, my service manager informed me that I would need five more fuel injectors, which would take one month to get. So currently, my Jeep is sitting in my driveway.

I genuinely hope that Chrysler is doing a recall on faulty fuel injectors. The only reason I can think of for why I have to wait one month for five fuel injectors is that other Jeep owners are going through the same thing!

As you can tell, I am not a happy consumer and am seriously considering selling my beloved Jeep and going back to buying a Ford. Sincerely, Diane Harnden.

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Loss:
$4405
Cons:
  • Will have to pay more for faulty fuel injectors

Preferred solution: Apology

About

Related Companies

Stellantis, Chrysler, Jeep, Dodge, Chrysler Capital

Summary

Chrysler Canada is recognized as the official dealer of this brand in Canada. It unites such vehicle manufacturers as RAM, Fiat, Jeep and Dodge. You can learn lots of information after visiting each of pages which describe mentioned brands. The company pays much attention to the media presence and advertising. That is why you can find it in major social networks like Facebook and Twitter and read about its activities in other sources. Besides, business representatives are also invited for cooperation with Chrysler Canada. In order to learn more information you can ask for a brochure, request a quote or sign up for the newsletter.

Chrysler Canada reviews and complaints

Chrysler Canada is ranked 720 out of 3249 in Dealers category

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